Capetown's Comprehensive Money Back Guarantee

Most items carry a Comprehensive Money Back Guarantee, less shipping charges, provided the following conditions are met: 

1. Upon receipt of merchandise you must immediately (that same day) advise us of your intent to return purchase. Contact must be made by telephone. No e-mail, snail-mail, or faxes.

2. All return packages must have Capetown's return authorization number prominently displayed on box. This number will be provided when you notify us of your intent to return.  Packages returned without a Capetown Return Merchandise Authorization Number (RMA #) will not be accepted.

3. Item must be returned, pre-paid and insured, via UPS Next Day Air Service. Additionally, it must be received back at our Atlanta Mail-Order Center within 5 days of the shipper's recorded delivery date. (In other words: If you received your package on Monday, we must get it back by the following Friday.) Remember: Do not use Federal Express. They do not insure jewelry. 

If you're wondering why we're in such a hurry to get the merchandise back, it's because when we sell one of our consignment items, we notify the person who owns it immediately, and send them their money as fast as we can. We want to make sure that no one gets hurt in the return process, especially the customer. Also, the faster you send something back, the faster we can fix the problem. Additionally, if we need to get something else for you instead of the merchandise you're returning, we want to make sure we can do it quickly. If the item you have purchased requires replacement, we must have the item you wish to return in hand before the replacement can be sent.

4. Item must be returned to us in the same condition as you received it. Remember, while it is in your possession, you are responsible for loss, damage, or wear.

NOTE: Showroom Sales, New watches, and/or special order merchandise are not subject to return or cancellation.  

You can be assured that all merchandise is guaranteed to be as described on the web.  This warranty is forever.  We're always prepared to stand behind everything we sell.  So, if five years later you find a problem with an item you bought from us, as long as we both have a record of the sale, we'll make it right. Rest easy.

In regards to fine jewelry:  we often encounter a gift-giver that needs a couple of extra days. This needs to be addressed before we ship out the item. Any exceptions to our return policy must be noted on your bill of sale.

For those of you curious to know why we have adopted this strict return policy, be advised that a lot of items are consigned to us by people who are in dire need of the money.  Therefore, we must know ASAP if the piece is sold so that we can pay them quickly.  Additionally, we have had some incidences where insincere customers have made purchases for the sole purpose of using the items over a few days or a weekend and then returning them.   

 

Carl Marcus
Chairman, Capetown Diamond

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